As the largest local bank in the country, Bank of Maldives Plc (BML) boasts of a nationwide network of 35 branches across all 20 atolls, 66 Self Service Banking Centers, 127 ATMs, over 200 agents and a full suite of Digital Banking services.
In an announcement made recently by the Bank regarding the use of their self-service banking ATMs, the Bank notes that their team works hard to ensure that all ATMs placed across the country are always in service. Nevertheless, as other items are being deposited into the machines other than cash – ATMs are going out of service. A team from the Bank would have to physically travel to fix issues arising consequently. As they would be working in adherence to the guidelines set by the authorities present in the light of the pandemic, it would take time to attend to and resolve these issues.
Moreover, sometimes the damage that is caused may require the bank to source ATM spares from abroad whereas the could lengthen the period of time without service – being of inconvenience to all who may need to use it.
Therefore, the Bank strongly urges customers to ensure only cash notes are deposited and to follow other guidelines set out by them when using ATMs.