BML’s Online Banking Services Reaches New Heights In The Past Nine Months Due To The Pandemic

In order to support its large scale of customers, the largest local bank operating in the Maldives – Bank of Maldives Plc (BML) – had introduced a wide range of services via its online banking platform at the onset of the ongoing COVID-19 pandemic. With the health and safety of their customers and staffs being of utmost importance, the Bank encouraged its customers to switch to banking from home.

According to the Bank, from March 2020 to December 2020, they had received over 80k applications through internet banking for account opening, debit and credit cards, loans and requests to update personal information which is a whopping increase in 33% when compared to the same period in the previous year.

In addition to its internet banking service, they had also established other online platforms for instant internet banking registration, along with the introduction of digital pin whereas TT and payroll services were accepted through email.

Moreover, they also continue to provide their service in adherence with the social distancing and safety measures recommended by the Health Protection Agency (HPA). In this regard, BML’s branches in Male’ City provide services via QueueBee Application tokens whereas prior appointments can be made to acquire services from their service centers.

To no surprise, today, over 90% of the Bank’s customers use internet banking. 

Apart from the improvement of their online banking services, the Bank also brought positive changes to numerous loan and financial schemes offered by them to assist their customers in a financially troubled period of time.