Ooredoo Implements Advanced Contact Center Solution for Maldives Hajj Corporation

Ooredoo Maldives has successfully deployed its advanced Contact Center Solution for the Maldives Hajj Corporation, the primary state entity responsible for facilitating Hajj and Umrah pilgrimages. This partnership represents a significant step towards modernizing the customer service operations of the Maldives Hajj Corporation, ensuring more efficient communication and improved service for pilgrims.

The new system is hosted on Ooredoo Maldives’ Tier III-compliant Data Center and was designed to address several operational challenges, including high call volumes during peak pilgrimage seasons, limited IT resources, and outdated PBX systems. The solution features essential tools such as call queuing, skill-based routing, real-time monitoring, and call recording. These features enable the Maldives Hajj Corporation to handle customer inquiries effectively while maintaining high-quality service standards.

The cloud-hosted system ensures enterprise-grade security, high uptime, and centralized management. Additionally, the solution is scalable, allowing for future integration with CRM platforms to further enhance customer service and operational efficiency.

This deployment highlights Ooredoo’s role in empowering local institutions by providing innovative solutions that meet their specific needs. It also strengthens the ability of the Maldives Hajj Corporation to deliver reliable and agile services to pilgrims, ensuring their experience is as seamless as possible during their spiritual journey.