Ooredoo Maldives becomes the first ISO Certified Call Center in the Maldives

Ooredoo Maldives has proudly announced a historic achievement: its Call Centre Management has received ISO certification, making it the first ISO-certified call centre in the Maldives and the second in the region. This prestigious certification covers both the company’s in-house operations and client Call Centre management, highlighting its commitment to exceptional service, customer satisfaction, and operational excellence.

The certification journey began in February 2023 and spanned nearly 18 months, involving rigorous implementation of international standards and continuous improvement efforts. This achievement is a testament to Ooredoo’s dedication to adopting best practices, enhancing operational efficiency, and delivering superior customer experiences.

By achieving this certification, Ooredoo Maldives sets a new benchmark for call centre quality in the region, reinforcing its position as a leader in telecommunications. The certification also validates the company’s focus on building a resilient service infrastructure that meets the evolving needs of the Maldivian market.

Covering key areas such as service efficiency, responsiveness, customer satisfaction, data security, and reliability, the ISO certification further solidifies Ooredoo’s mission to provide world-class services. This accomplishment reinforces the company’s role as a trusted partner for both individual customers and businesses across the Maldives, ensuring exceptional service for all.