Ooredoo Marks Customer Service Day with CEO joining Digital Care team

On October 8, Ooredoo Maldives marked Customer Day with a distinctive ‘Top Floor to Shop Floor’ initiative, allowing senior management to engage directly with customers and partners across the nation. The event involved visits to customer service centers, business partner shops, and various service outlets to gain insights into the needs and concerns of valued customers.

In a notable show of dedication, CEO Khalid Al-Khamadi addressed customer queries personally on social media, offering immediate solutions and soliciting feedback. His involvement emphasized Ooredoo's commitment to connecting with customers through both digital platforms and personal interactions.

Throughout the day, the Ooredoo team, including senior management and department heads, met with customers to hear their concerns directly from the frontline. This hands-on approach allowed them to listen to feedback, address issues, and explore ways to improve the customer experience in collaboration with business partners.

Ooredoo's Customer Day initiative highlights the company’s commitment to building stronger relationships with customers and partners. By actively listening and gathering insights, Ooredoo aims to refine its services and deliver innovative solutions that meet the evolving needs of the community.