STELCO to Resolve Customer Complaints Within 24 Hours

State Electric Company Limited (STELCO) has rolled out measures to tackle the recent surge in complaints about higher electricity bills, pledging to resolve customer issues within 24 hours. This announcement comes in response to numerous concerns shared on social media regarding unexpected spikes in electricity charges.
STELCO has outlined multiple channels for customers to lodge their complaints. Customers can reach the company's customer service team via WhatsApp or Telegram at 7788438, or by emailing billing@stelco.com.mv. These options aim to streamline the complaint process and ensure swift action.
In a social media post, STELCO emphasized its commitment to addressing customer concerns promptly. "The company is working towards responding to customer complaints within a maximum of 24 hours," STELCO stated, aiming to reassure the public of their dedication to service.
One potential reason for the higher bills, according to STELCO, is the increased electricity usage during hot weather. Despite the current rainy season, many customers are puzzled by the high bills. STELCO explained that the billing period covered a time of significant heat before the rains began, likely leading to increased electricity consumption.
To help customers manage their usage, an STELCO engineer shared energy-saving tips on social media. These practical suggestions are designed to assist households in reducing their electricity consumption and, consequently, their bills.
Moreover, STELCO reiterated that customers are billed solely for their actual electricity usage. They assured users that they can view the billable amount before the final bill is issued, providing transparency and helping customers understand their charges better.
This move aligns with President Dr. Mohamed Muizzu's recent initiatives to ease the financial burden on citizens. In line with these efforts, STELCO implemented utility bill discounts in March and April, reflecting the government's broader commitment to supporting households.
By addressing these billing issues promptly, STELCO aims to reinforce customer trust and improve service satisfaction. The company’s proactive approach in communicating potential reasons for bill increases and providing clear channels for complaint resolution highlights its dedication to customer care.
STELCO's commitment to resolving complaints within 24 hours marks a significant step towards enhancing customer service and addressing concerns efficiently. As the company continues to implement measures to improve service quality, customers can expect more responsive and transparent interactions moving forward.