Ooredoo Maldives Observes Customer Day 2023: Enhancing Service Through Customer Insights

Ooredoo Maldives commemorated Customer Day 2023, aligning with the company's customer-centric values. Senior staff and management members immersed themselves in the roles of frontline teams to gain direct insights into the challenges faced by both team members and valued customers. Customer Day is an annual initiative by Ooredoo Group, spanning Middle East and Southeast Asia, aimed at strengthening customer relationships and elevating service quality.
The activities of Customer Day 2023 at Ooredoo Maldives encompassed visits to all customer touchpoints, including contact centers, Digital Care, Ooredoo Experience Centers, and Business Partner shops. During these visits, senior staff engaged directly with customers, attentively listening to their feedback and understanding their preferences.

The valuable insights gathered from Customer Day activities will be instrumental in enhancing Ooredoo Maldives' services, ensuring that customer satisfaction remains at the forefront. Ooredoo Maldives reiterates its unwavering dedication to its customers, emphasizing the significance of translating words into action and continually striving for excellence in customer service.