Ooredoo Maldives Enhances Customer Experience with eFaas Integration for Streamlined Verification

Ooredoo Maldives has ushered in a new era of customer verification by seamlessly integrating eFaas, the Maldives' National Digital Identity platform. This strategic move amplifies Ooredoo's commitment to delivering secure and frictionless services, propelling the company into the forefront of technological innovation.

With the eFaas integration, Ooredoo Maldives is taking a giant leap towards redefining customer experience. The collaboration with the National Center for Information Technology holds the promise of not only streamlining access to Ooredoo's services but also fortifying the authentication process to ensure robust security.

Khalid Al Hamadi, Managing Director & CEO of Ooredoo Maldives, expressed excitement over this technological leap, emphasizing the company's unwavering dedication to enhancing customer experiences. "Our integration with eFaas underscores our commitment to customer safety and service excellence in the digital domain. We're working towards expanding eFaas verification across all our services, ensuring a convenient and secure experience for our customers," he stated.

The integration of eFaas aligns seamlessly with the Maldivian government's vision of a digitally empowered nation. Honorable Mohamed Shareef, Minister of State for the Ministry of Environment, Climate Change and Technology, commended Ooredoo's embrace of eFaas, emphasizing its contribution to the nation's digital transformation journey.

As an initial step, customers can now employ eFaas for verification when upgrading to Postpaid plans and transitioning from physical SIM cards to eSIMs. This service is accessible through the Ooredoo Maldives website and eFaas platform, paving the way for a future where all Ooredoo services can be accessed using eFaas as a verification tool.

This groundbreaking integration underscores Ooredoo Maldives' digitalization drive and dedication to serving its customers' evolving needs. By bringing eFaas into the fold, Ooredoo not only enhances security measures but also fosters a seamless and enriched customer journey. eFaas is the gateway to a digital realm of possibilities, aligning with Ooredoo's mission to empower customers in a connected world.